Support

Questions? We're happy to help.

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Email support

Send us a message at support@dryage.app and we'll get back to you as soon as possible.

Frequently asked questions

How is aging measured?

Put simply, Tender tracks degree-days. A degree-day is a unit that combines time and temperature into a single measure of aging progress. Tender also takes humidity into account when doing the math for you.

Is this the same as the extreme dry-aging I've seen online?

Not quite. Specialist aging setups run near-freezing temperatures for weeks or months to develop an intense, almost funky flavor — much like blue cheese — that divides opinion. Tender is for traditional, shorter aging — the kind that makes meat genuinely more tender and develops richer flavor without a specialist setup and exotic mold.

What's the difference between outdoor and fridge aging?

Outdoor timers use live weather data to calculate degree-days automatically based on the actual temperature at your pin location. Fridge timers use a fixed temperature you enter — suitable for controlled environments like a refrigerator or aging cabinet.

How is the estimated end time for an outdoor timer calculated?

Tender looks at the current temperature and weather at your location and projects forward, assuming conditions stay roughly the same until the degree-day target is reached. The estimate is kept up to date as live weather data comes in, so it may shift as the weather changes.

How do I start a timer?

Open the app, tap the "+" button, give your timer a name, choose the animal type (mammal or bird), select outdoor or fridge, and confirm. For outdoor timers, you can pin the exact location on the map.

How many timers can I run at once?

You can have up to 5 active outdoor timers and up to 15 active fridge timers running simultaneously per account.

Can I change temperature units?

Yes — go to Settings within the app to switch between Celsius and Fahrenheit. The change applies to all timers immediately.

How do I delete my account?

Email support@dryage.app with a request to delete your account. We will remove all your data within 30 days.

Where can I find outdoor aging safety guidelines?

See our Outdoor Aging Guide for a full overview of requirements, safe practices, and weather conditions for outdoor dry-aging.